口腔医学研究

口腔医学研究 ›› 2017, Vol. 33 ›› Issue (10): 1106-1109.DOI: 10.13701/j.cnki.kqyxyj.2017.10.022

• 临床研究论著 • 上一篇    下一篇

属地管理在口腔临床中的应用与评价

陈琦，任婷，汪媚，王亚珂*   

  1. 武汉大学口腔医院修复科 湖北 武汉 430079
  • 收稿日期:2017-06-16 出版日期:2017-10-20 发布日期:2017-10-24
  • 通讯作者: 王亚珂,E-mail: wangyake@whu.edu.cn
  • 作者简介:陈琦(1975~),女,湖北武汉人,学士,主要从事口腔修复相关临床研究工作。

Application and Evaluation of Localized Management of Administration in Dental Clinical Practice

CHEN Qi, REN Ting, WANG Mei, WANG Ya-ke*   

  1. School and Hospital of Stomatology, Wuhan University, Wuhan 430079, China.
  • Received:2017-06-16 Online:2017-10-20 Published:2017-10-24

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摘要： 目的:评价属地管理对口腔门诊工作的影响,探索口腔门诊管理新模式。方法:成立属地管理小组,明确属地管理范围和职责。重新制定口腔门诊物品放置规范,操作流程,建立属地管理的评分标准,开展满意度调查,评价属地管理在口腔临床工作中的效果。结果:口腔门诊的属地化管理可以显著提高患者就诊的满意度,增强了患者对医护的信任感,减少了设备的损耗,降低了科室成本消耗比率。结论:属地管理在口腔门诊临床工作中的实践使临床医疗护理质量得到提高,保证了医疗安全,控制了门诊的成本,使服务模式更加贴近口腔门诊医生与患者的需求。

关键词: 口腔, 门诊, 属地管理

Abstract: Objective: To evaluate the influence of localized management on the administration in dental clinical practice. Methods: The administration team of localized management was established, and the managing scope and responsibility were set up for each post and station. The rules of items placement and operating sequence were renewed. The evaluation criterion was made and the satisfaction survey on the effect of localized management in dental administration was conducted. Results: Localized management of dental administration could increase the patients' satisfaction and trust on dentist and. Meanwhile, the localized management decreased the wear of equipment and the cost ratio in the whole prosthodontic department. Conclusion: The application of localized management of dental administration improved the quality of dental service and insured the safety. The cost of the whole department was controled. The localized management of dental administration could be a novel mode which met the requirements for both clinician and patient.

Key words: Dental, Outpatient, Localized management

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